While there is competition in the cell phone market, it’s hardly competitive. For whatever reason, it always seems as if there is really only one option for a service that you “need”. We loved T-mobile. Unfortunately, when we moved out here to to Newark, the service wasn’t reliable enough to be useful. The pricing between Verizon and Sprint is pretty much the same.
If you ask me, any service that requires you to be locked in is immediately suspect. When that contract is up and you need a new phone, like now, because pieces keep falling off, that huge discount on that fancy device is alluring. The two year hit seems easy to swallow.
But what sort of company simply passes off taxes and fees onto the customer? All that government stuff should be covered by them. I’m sorry, are they not rolling in money? Can they not simply increase the price when my contract is up. Apparently, the contract is only one way. They can increase taxes and fees, but I can’t get out. (Although you can change any aspect of your plan whenever you want, just not cancel it.) When I signed up for the contract it was $70 for the family plan, $10 for the extra line (mine), and $60 for 2 unlimited data plans which included all sorts of fancy messaging. Taxes and fees of course can’t be estimated (cause they increase EVERY month). That’s a base $140 minus the 15% NJ Teacher’s Union discount which hopefully would off-set the taxes and fees. I have yet to pay under $160. Apparently, billing was just restructured so I can now expect over $200 including the discount…every month. Taxes and fees this month are $50.
After a long sweaty bout of screaming obscenities and calling them bad bad names, I decided to execute my right as a consumer to not give them my money. Of course, I can’t cancel the contract, but I can alter it, including closing extra lines attached to the account. I have a home phone that doesn’t get used thanks the to the Optimum Triple Play (which I hated up until this point, but that’s another rant). They can’t port a cell number to a landline unless the area code matches.
To the rescue is everyone’s favorite Big Brother, Google. Google Voice phone numbers are free. I have been using it as a business number that forwarded to my cell. Now, it forwards to my home number. For a $20 one time fee, Google called Verizon, took my cell number, and closed the line for me. Texts go to my email. Since I am only out of wi-fi range for 10% of my life, I should be alright. I can even still use my smartphones wifi to get my messages.
I simply do not need, nor do I want to be, that easily accessible anymore. You people have become far to comfortable not leaving voice messages or thinking texts are acceptable for important information. I’m bringing contact back into being apart!
I am seriously considering a Pay-as-you-go Virgin mobile hotspot and a iPod Touch. $10 for 100mb or 10days and it rides any towers Sprint has access to. Pretty handy for the 10% I don’t have free wifi.
My favorite thing? All cell phones are legally required to ALWAYS make 911 calls, activated/on a plan, or not. As a customer, I am paying “NJ 911 System/Emerg. Resp. Fee = $0.90” every month. WTF?!